Your company account is blocked and you cannot place orders. If you have questions, please contact your company administrator.

Product Return Policy

(a) All returns must be authorized by Lab Chemical Supply in order to insure proper credit and must be requested within 30 days of purchase.
NOTE: All returns are subject to a minimum 15% restocking charge. For returns not due to Lab Chemical Supply error, customer is responsible for all transportation fees related to the returned product. To ensure proper credit, each Product return must include the following information:

  • Customer Name and Address 
  • Purchase Order Number 
  • Lab Chemical Supply Shipping Order Number 
  • Date of Invoice o Catalog Number of Returned Item(s) 
  • Lab Chemical Supply Return Authorization Number 
  • Reason for Return

(b) Products not authorized for return include: Products not in completely resalable condition (including Products with damaged, missing or defaced labeling or packaging)

  • Chemicals, reagents, diagnostics, sterile or any controlled products (unless products do not meet specification) 
  • Laboratory apparatus or instruments that have been used or are without the original packaging, labeling and operating manuals. 
  • Refrigerated products or other perishables 
  • Products which are not inventoried by Lab Chemical Supply and are not able to be returned to the manufacturer 
  • Products purchased on a Special Order Basis 
  • Products not purchased from Lab Chemical Supply
  • Products with an expired shelf life or an expiration date too short for resale 
  • Discontinued products

(c) Each return shipment of hazardous materials must be packed and labelled in accordance with applicable regulations applying to transportation of hazardous materials. Shipping documents must also meet applicable transportation regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an authorized representative of the company that the equipment was properly decontaminated in accordance with current regulations and other recommended guidelines. The product should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.